Connectivity,

without the noise

Sign up for Balance Mobile from our shop. There's no charge until you choose a plan and activate. We'll email you an activation QR. If you ordered the phone too, the same QR is also printed on a Welcome card in your box. Scan it on your Balance Phone and you'll land in the Balance Mobile portal where you choose your plan and complete activation.

No. There's no charge until you choose a plan and complete activation. Monthly Balance Mobile plans start at $25 — you're only billed after activation.

No. You choose your plan in the portal after scanning the QR. There's no commitment until you complete activation.

The QR opens the Balance Mobile portal on your phone, where you sign in, pick your plan tier, port your number or get a new one, and finish activation. The portal triggers the eSIM install on your phone as the final step.

Both QRs do the same thing: they open the Balance Mobile portal. Use whichever is easier. You only need to scan one.

About five minutes from scanning the QR to making your first call.

Email hello@thebalancephone.com and we'll resend your activation QR. If you also received a printed Welcome card with your phone, you can use the QR on the card instead. It does the same thing.

Yes. Balance Mobile is available as a standalone product. After you order, you'll get the activation QR by email and follow the same activation process. Balance Mobile is designed for Balance Phone, so this works best if you already own one.

Yes, you can port your number from any US carrier. The number itself is fully portable.

Balance Phone is a Samsung device manufactured in Spain. It works on most US networks but doesn't work on AT&T or Verizon directly. The good news: this is exactly what Balance Mobile is for. When you activate, you'll be on a compatible US network, and you can bring your current phone number with you.

You'll need to switch to Balance Mobile if you're on: AT&T, Verizon, Cricket Wireless, Visible, Consumer Cellular, H2O Wireless, Spectrum Mobile, Xfinity Mobile, Total Wireless, US Mobile Warp plans, Straight Talk, or TracFone. If you're on T-Mobile, Metro by T-Mobile, Mint Mobile, Ultra Mobile, Tello, Mobile X, Google Fi, or US Mobile GSM plans, your current network already works with Balance Phone (you can still switch to Balance Mobile if you prefer). Not sure about your carrier? Email hello@thebalancephone.com.

Balance Phone is manufactured for European network specifications. AT&T and Verizon use network bands and technologies that aren't supported by this hardware. That's why Balance Mobile exists: when you activate, you're connected through a US network that works perfectly with your phone.

Most ports complete within minutes. Some can take up to a few business days, particularly for landlines and business numbers. Your old service stays active until the port completes.

Yes. In the portal, choose Get a new number and pick one from available numbers in your area code.

Billing starts when you complete activation in the portal, not when you order the eSIM. There's no charge until then.

Yes. You can upgrade or downgrade from your account at any time. Changes take effect at the start of your next billing cycle.

Yes. Cancel from your account whenever you like. You'll keep service through the end of your current billing cycle.

On the 5 GB and 10 GB plans, your speed slows once you reach your high-speed allowance, for the rest of the billing cycle. On Unlimited, speeds may be reduced after 20 GB of high-speed data. On Unlimited Premium, speeds may be reduced after 22 GB of high-speed data or 10 GB of hotspot use. You'll still be able to call, text, and use basic data, just at a reduced speed.

Hotspot is included only on Unlimited Premium, up to 10 GB per billing cycle. The 5 GB, 10 GB, and Unlimited plans don't include hotspot.

Yes. US carrier plans include regulatory fees (such as E911 and state and local taxes), itemized on every monthly invoice.

Balance Mobile doesn't include international roaming or international long-distance calling. It's designed for domestic US use.

Not yet.

Balance Mobile uses a major US 5G and 4G LTE network with nationwide coverage. Most US addresses are well served. If you'd like to verify coverage at your specific address before activating, email us at hello@thebalancephone.com and we'll help.

The phone hardware works internationally, but Balance Mobile is designed for use in the United States and doesn't include international roaming. If you travel often, you may want to pair Balance Phone with a separate travel SIM.

Balance Mobile is eSIM only. Balance Phone supports eSIM and works out of the box.

For more help, visit our help center or email us at hello@thebalancephone.com. We handle everything related to Balance Mobile directly, including activations, billing, porting, and account changes.

Email hello@thebalancephone.com right away and we'll suspend service.