Cancellation policy

This policy applies to the Balance OS subscription ("Bring your own device"), the purchase option with recurring billing offered at www.thebalancephone.com by THE BALANCE PHONE, S.L. One-time purchases of Balance Phone devices are governed by our Warranty & Refund Policy.

1. How the subscription works

  • The Balance OS subscription is billed yearly, at the price shown at checkout (VAT included).
  • It renews automatically at the end of each yearly period and is charged to the payment method on file, until it is cancelled.
  • Balance OS remains active on your device for as long as your subscription is active.

2. How to cancel

You can cancel your subscription at any time, without any penalty, in either of these ways:

  • From your customer account: log in at www.thebalancephone.com/account, open your subscription and select "Cancel subscription".
  • By email: write to hello@thebalancephone.com from the email address used for the purchase, stating your order number. We will confirm the cancellation in writing.

To avoid being charged for the next period, cancel before your renewal date.

3. When cancellation takes effect

Cancelling stops the automatic renewal. Your subscription stays active until the end of the period you have already paid for. After that date no further charges are made and Balance OS is deactivated.

4. Refunds

  • 14-day money-back guarantee: if you cancel within 14 days of your first subscription purchase, we will refund the full amount paid. This includes your right of withdrawal as a consumer under applicable law.
  • After the first 14 days, and for renewals: payments already made are not refunded. Your subscription remains active until the end of the paid period.
  • Refunds are made to the original payment method within 14 days of the cancellation.

5. Removing Balance OS from your device

Cancelling the subscription does not by itself remove Balance OS from your device. Removing it requires an uninstall process that includes a remote factory reset, which permanently deletes all data on the device. We only carry this out after your prior, explicit confirmation, and we recommend making a full backup first. Further details are set out in our Terms and Conditions.

6. Contact

For any question about your subscription or this policy, contact us at hello@thebalancephone.com.

THE BALANCE PHONE, S.L. · NIF B56716897 · Carrer de la Llacuna, 162, Sant Martí, 08018 Barcelona, Spain