1. What are cookies?

Cookies are small text files that are downloaded and stored on the User's device (computer, smartphone, or tablet) when accessing certain web pages. Their purpose is to improve the browsing experience by allowing The Balance Phone Platform to remember preferences and settings, thus facilitating faster and more efficient interaction.

Cookies do not contain sensitive information nor do they personally identify the User directly. The information collected is anonymous and is used to improve the Platform's performance, analyze usage patterns, and optimize the services offered.

The User may manage, block, or delete cookies at any time through their browser settings. However, disabling certain cookies could affect the proper functioning of the Platform.

2. What does THE BALANCE PHONE use cookies for?

In accordance with Article 22 of the Spanish Law on Information Society Services and Electronic Commerce (LSSI-CE) and Recital (30) of the General Data Protection Regulation (GDPR), this Platform uses cookies and other information storage and retrieval technologies to track User interactions with the services offered.

Cookies allow recognition of the browser and the type of device from which the User accesses the Platform, facilitating navigation and optimizing the experience.

THE BALANCE PHONE uses cookies to:

  1. Improve the User experience by tracking the session.
  2. Collect information in order to optimize navigation and improve the Platform.
  3. Personalize content based on the User's preferences.
  4. Analyze the performance and use of the Platform for its optimization.

The Platform uses the following types of cookies:

1. Strictly Necessary: Cookies that are strictly necessary to provide a service or content requested by the User. These handle technical aspects such as identifying registrations and managing tool preferences for the use, interaction, and location of content access.

session_id
  • Purpose: Maintains the active session
  • Expiration: 30 days
  • Provider: Own
csrf_token
  • Purpose: Form security
  • Expiration: Session
  • Provider: Own

2. Functional: Functional cookies give the User information that enriches the browsing experience, such as displaying the weather forecast based on their location.

lang_pref
  • Purpose: Stores the preferred language
  • Expiration: 1 year
  • Provider: Own

3. Analytical: These cookies collect information regarding the use of the page, such as time spent on the page and content visited by readers, to measure performance and improve navigation.

_ga
  • Purpose: Identifies unique Users on the site
  • Expiration: 2 years
  • Provider: Google Analytics

4. Advertising: These cookies obtain information from the User's browsing to manage advertising spaces and offer more relevant and quality content based on their tastes.

ads_pref
  • Purpose: Displays ads according to interests
  • Expiration: 6 months
  • Provider: Google Ads

3. How to disable cookies?

Those cookies that are not strictly necessary for browsing this Website may be configured or disabled in the Configure Cookies section, available in the footer of the Platform.

In addition, all browsers allow you to adjust cookie settings for greater control over privacy. The steps to disable them in the most widely used browsers are detailed below:

Google Chrome 🔗 https://support.google.com/chrome/answer/95647

  1. Click the options menu (three dots in the upper right corner).
  2. Select Settings.
  3. Go to Privacy and security > Cookies and other site data.
  4. Choose the desired setting to block or delete cookies.

Mozilla Firefox 🔗 https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-sitios-web-rastrear-preferencias

  1. Click the Firefox menu (three lines in the upper right corner).
  2. Select Options or Settings.
  3. Go to Privacy and Security.
  4. Under Cookies and Site Data, configure cookie handling according to preference.

Microsoft Edge 🔗 https://support.microsoft.com/es-es/microsoft-edge/eliminar-cookies-en-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

  1. Click the options menu (three dots in the upper right corner).
  2. Select Settings.
  3. Go to Cookies and site permissions.
  4. Configure cookie preferences or block them as needed.

Safari (Mac) 🔗 https://support.apple.com/es-es/guide/safari/sfri11471/mac

  1. Open Safari and select Preferences in the main menu.
  2. Go to the Privacy tab.
  3. In the Cookies and website data section, choose the desired blocking option.

Disable cookie tracking on Google If the User does not wish to be tracked by advertising cookies, Google offers an opt-out add-on available at the following link: https://tools.google.com/dlpage/gaoptout?hl=es

Note: Disabling certain cookies may affect the functionality of the Platform and the availability of some services.

4. Cookies on mobile devices

THE BALANCE PHONE's Website also uses cookies or other storage devices on mobile devices.

Those cookies that are not mandatory for navigation of this Platform may be disabled in the "Configure Cookies" section.

These settings are located in the footer of the Website. In addition, just as with computer browsers, mobile device browsers allow changes to be made in the privacy options or settings to deactivate or delete cookies.

If you wish to modify the privacy options, follow the instructions specified by the developer of your mobile device browser.

Below you will find some examples of links that will guide you to modify the privacy options on your mobile device:

5. Acceptance of cookies

This Platform does not install our cookies on Users' devices until they have accepted the installation of these.

We inform you that in the event of not accepting the installation of cookies or disabling any of these in the configuration, it is possible that certain services may not be available without the use of these or that you may not be able to access certain services nor fully take advantage of everything that this Platform offers.

6. Profiling

The use of cookies on the Platform may involve the processing of User data for analysis, personalization, or segmentation purposes. Depending on the type of cookies used, THE BALANCE PHONE may or may not carry out profiling based on the information collected.

THE BALANCE PHONE expressly declares that it will not carry out User profiling within its cookies policy. The information collected through cookies will be used solely for technical, statistical, or personalization purposes without generating individual behavior profiles.

7. Retention period

The retention period of the data collected through cookies will depend on their type and purpose. THE BALANCE PHONE will apply the following criteria:

  1. Session cookies: The data collected through session cookies will only be kept while the User remains browsing the Platform. Once the session or browser is closed, these cookies are automatically deleted.
  2. Persistent cookies: The data collected through persistent cookies will be retained for a specified period, which may vary depending on the purpose of each cookie. This period will be defined based on criteria of necessity and proportionality.
  3. Retention of third-party data: In the case of cookies managed by third parties, the retention period will be that established in their respective privacy policies. For more information, the User may consult the policies of external providers:

Note: The User may manage or delete cookies at any time through their browser settings or in the "Configure Cookies" section, available in the footer of the Platform.