Privacy policy

Privacy Policy of Balance Phone
Last Updated: 21th of May 2026

1. Who is responsible for the processing of your data?

The controller responsible for the processing of your personal data is The Balance Phone, S.L., (hereinafter, "THE BALANCE PHONE"), with Tax ID B56716897 and registered office at Via Augusta 195, 08021 Barcelona, Catalonia, (Spain).

We inform you that the ownership of the Website: www.thebalancephone.com and the Balance OS App (hereinafter, jointly considered, "the Platform"), belongs to THE BALANCE PHONE.

This Privacy Policy regulates the access to and use of the Platform that THE BALANCE PHONE makes available to Users (hereinafter, the "Users") interested in the contents (hereinafter, the "Contents"), as well as the users of the services (hereinafter, the "Services") offered by THE BALANCE PHONE.

In the specific case of our Balance Phone product, this includes a Samsung device managed by means of Samsung Knox with Balance OS. You can access Samsung's privacy policy here: Samsung Privacy Policy. You can access Samsung Knox's privacy policy here: Samsung Knox Privacy Policy.

The User may contact THE BALANCE PHONE at the following email address: rgpd@thebalancephone.com

2. Recommendations

Please carefully read and follow the following recommendations:

Keep your device equipped with duly updated antivirus software against malicious software and spyware applications that may endanger your Internet browsing and the information stored on your device.

Read and review this Privacy Policy and all the legal texts made available by THE BALANCE PHONE on the Platform.

3. Information on the data that THE BALANCE PHONE collects through the Platform

For the correct operation of the Platform, THE BALANCE PHONE may have access to the following data provided, where applicable, by the User:

Identification and User account data: name, email, date of birth, type of user and, where applicable, data necessary for account authentication.

Technical and device data: IP address, device identifiers (IMEI, UUID or other technical or installation identifiers), model, technical configuration, network status and permission status. Likewise, THE BALANCE PHONE may access certain device information derived from the permissions necessary for the operation of Balance OS, including data relating to the use of applications, notifications, system accessibility and background execution, to the extent strictly necessary to guarantee the security, support, maintenance and correct operation of the service.

Usage and behaviour data: information on the use of Balance OS and of the device, including usage events, interaction with functionalities, screen time metrics, session duration, blocking events and content or application categories. These data may be processed in aggregated or pseudonymised form where possible.

Derived data, metrics and recommendations: results, scores, metrics, reports or recommendations generated from the use of the Balance OS App and the device, including the Balance Score and the usage metrics that may be shown to the User or, where applicable, communicated to authorised supervisors.

In certain cases, these data may be processed by means of tools from third-party technology providers for the purposes of analysis, monitoring and improvement of the service.

4. Why is THE BALANCE PHONE legitimised to process your data?

The legitimacy for the processing of Users' personal data through the Platform may be based on different legal grounds, depending on the purpose of the processing:

  • Performance of a contract: when the processing is necessary to manage the purchase, subscription, activation, operation, support, warranty or maintenance of Balance OS and, where applicable, of the Balance Phone device.
  • Consent of the User: when the User has given their consent for specific processing that requires such legal basis, including, where applicable, certain optional functionalities of Balance OS. When processing is based on consent and the User is under 14 years of age or under the minimum age that, where applicable, is applicable in accordance with the data protection regulations of the corresponding country, such consent must be given by their parents or legal guardians. In the case of Users who reach such minimum age, consent may be given by the User themselves, without prejudice to the parental supervision functionalities that, where applicable, are applicable.
  • Compliance with legal obligations: when the processing is necessary to address tax, accounting, consumer, warranty, security obligations or requirements of competent authorities.
  • Legitimate interest: when the processing is necessary to guarantee the security of the Platform, prevent improper use, improve the operation of the service, resolve technical incidents, analyse aggregated metrics strictly necessary for the technical improvement of the service, provided that they do not involve individualised tracking of the User.

THE BALANCE PHONE takes the protection of Users' privacy and personal data very seriously. For this reason, the data is kept securely and processed with the utmost care, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 ("General Data Protection Regulation" or "GDPR").

The User may withdraw their consent at any time by sending a message to the following email address: rgpd@thebalancephone.com without this affecting the lawfulness of the processing based on the consent prior to its withdrawal.

In those processing operations that involve the analysis of User behaviour for the purposes of product improvement, advanced analytics or the development of metrics, THE BALANCE PHONE will request the prior consent of the User through specific mechanisms.

5. What are the purposes of the processing of your personal data?

THE BALANCE PHONE will process the personal data of its Users in a lawful, fair and transparent manner. The purposes of the processing include:

  1. Account management and communication with the User: we process identification and account data to create, verify and manage the User's account, allow access to Balance OS and, where applicable, manage the relationship with authorised supervisors. What is the legal basis? The consent of the User and the performance of the contract or the application of pre-contractual measures.
  2. Provision of device blocking and control functionalities: we process technical, device, permission and usage data so that Balance OS can detect applications, domains or content categories, limit or block access to certain content or functionalities and display blocking screens. What is the legal basis? The performance of the contract and the legitimate interest of THE BALANCE PHONE in guaranteeing the operation and security of the service.
  3. Analysis of use, metrics and improvement of the service: we process usage and behaviour data to analyse the operation of Balance OS, measure its performance, improve the User experience and optimise the functionalities of the Platform. What is the legal basis? The consent of the User.
  4. Generation of metrics, reports, recommendations and Balance Score: we process usage, behaviour and derived data to generate results, metrics, trends, reports, recommendations and scores that may be shown to the User or, where applicable, communicated to authorised supervisors. What is the legal basis? The performance of the contract for essential functionalities and the consent of the User when it involves advanced behaviour analysis or profiling.
  5. Technical support and incident management: we process technical and device identification data to keep Balance OS operational, resolve incidents and detect and correct errors. What is the legal basis? The performance of the contract and the legitimate interest of THE BALANCE PHONE.
  6. Management of purchases, subscriptions, payments, refunds and warranty: we process the data necessary to manage the purchase of the Balance Phone device, the subscription to Balance OS, payments, invoicing, refunds, warranty, support and associated incidents. What is the legal basis? The performance of the contract and the compliance with legal obligations.
  7. Sending of commercial communications: we process the email of Users and subscribers to send informational communications from THE BALANCE PHONE. What is the legal basis? The consent of the User.

6. Truthfulness of the data provided by Users

The User guarantees the truthfulness of the personal data provided and undertakes to communicate to THE BALANCE PHONE any modification thereof. The User shall, in any case, be responsible for the truthfulness of the data provided, with THE BALANCE PHONE reserving the right to exclude from the services any User who has provided false data, without prejudice to other actions that may be appropriate in Law.

It is recommended that Users protect their data with the utmost diligence by using appropriate security tools. THE BALANCE PHONE shall not be responsible for any theft, illegal modification or loss of data. Any modification or update of the data must be communicated to THE BALANCE PHONE through the means of communication provided for in this Privacy Policy.

7. Data retention

The protection of the privacy and personal data of Users is very important to THE BALANCE PHONE. Therefore, THE BALANCE PHONE does everything possible to prevent the User's data from being used improperly. Only authorised personnel have access to the User's data.

  • Identification and User account data: will be retained for as long as the User's account remains active and for up to 12 months after its deletion, unless otherwise requested. Subsequently, during the periods necessary to address possible legal or contractual liabilities.
  • Technical and device data: will be retained for the time necessary to guarantee the security, support, maintenance and correct operation of Balance OS, as well as the warranty period. In particular, data linked to support, error diagnosis or technical monitoring may be retained for the period necessary to resolve incidents or improve the stability of the service.
  • Usage and behaviour data: will be retained for the time necessary to provide the functionalities of Balance OS, analyse its operation and improve the User experience. In particular, these data will preferably be retained in aggregated or anonymised form for a maximum period of 24 months before being finally anonymised or deleted.
  • Derived data, metrics and recommendations: will be retained for as long as they are necessary to show the User their metrics, evolution, reports, recommendations or Balance Score and, where applicable, for as long as there is an active relationship with authorised supervisors.

Subsequently, where necessary, THE BALANCE PHONE will keep the information blocked for the legally established periods.

THE BALANCE PHONE undertakes to comply with its obligation of secrecy and confidentiality of personal data in accordance with the provisions of the applicable legislation.

8. Rights of Users

Users have the right to:

  1. Access their personal data;
  2. Request the rectification of any inaccurate data;
  3. Request the erasure of their data;
  4. Request that the processing of their data be limited;
  5. Object to the processing of their data;
  6. Request the portability of their data;

Likewise, Users shall have the right not to be subject to decisions based solely on the automated processing of data.

The User can exercise all these rights at the following email address: rgpd@thebalancephone.com indicating the reason for their request.

The User can also send their request by ordinary mail to the following postal address at Via Augusta 195, 08021 Barcelona, Catalonia, (Spain).

The communication addressed to THE BALANCE PHONE must contain the following information:

  • Name and surnames of the User.
  • Petition in which the request is specified.

Without prejudice to any other administrative remedy or judicial action, the User shall have the right to lodge a complaint with a Supervisory Authority, in particular in the Member State in which they have their habitual residence, place of work or place of the alleged infringement, in the event that they consider that the processing of their personal data is not in accordance with the regulations, as well as in the event of not seeing the exercise of their rights satisfied. The supervisory authority before which the complaint has been lodged will inform the complainant about the course and result of the complaint.

Likewise, the User shall have the right to withdraw at any time the consent given for those processing operations based on said legal basis, as well as to object to the processing of their data for purposes of usage analysis or metrics development.

9. Data security

The protection of the privacy and personal data of Users is very important to THE BALANCE PHONE. Therefore, THE BALANCE PHONE has taken all the measures within its reach to prevent your data from being used improperly, allowing access to it only to authorised personnel.

THE BALANCE PHONE maintains the appropriate security for the protection of personal data in accordance with the applicable legislation and has established all the technical means within its reach to prevent the loss, misuse, alteration, unauthorised access and theft of the data provided by the User through the Platform, without prejudice to informing you that security measures on the Internet are not impregnable.

THE BALANCE PHONE undertakes to comply with the duty of secrecy and confidentiality with respect to personal data in accordance with the applicable legislation.

THE BALANCE PHONE shall not be responsible for the damages that may arise from the breach of this obligation by the User.

10. Transfers to third parties

THE BALANCE PHONE informs the User that it does not sell, share or disclose its personal data to third parties.

However, for the correct operation, maintenance, security, analytics, support, communications, payments and improvement of the Platform, certain personal data may be processed by external suppliers that provide services to THE BALANCE PHONE as data processors.

THE BALANCE PHONE may resort to technology and service providers necessary for the operation of the Platform, including providers of analytics, error monitoring, remote configuration, device security, content classification, ecommerce, payments and communications. Among such providers may be found, among others, Amplitude, Firebase, Sentry, Samsung Knox, Shopify, Mailchimp, Waitlist, Thor API, Google Play, OpenAI, Jina Reader, Google Translate and Slack, depending on the functionalities used at each moment.

Some of the aforementioned third-party service providers may process personal data outside the European Economic Area, in particular in the United States. In these cases, THE BALANCE PHONE will guarantee that such transfers are carried out with the appropriate safeguards required by the GDPR, including, where appropriate, standard contractual clauses approved by the European Commission or other legally valid mechanisms, in order to ensure an adequate level of protection for the User's personal data.

The User may request additional information by writing to rgpd@thebalancephone.com.

In particular, some of these providers may process data related to the use of the device, technical identifiers or information necessary for the provision of the service, always under the instructions of THE BALANCE PHONE and with the contractual guarantees required by the applicable regulations.

11. Changes

THE BALANCE PHONE reserves the right to revise its Privacy Policy at the time it considers appropriate. For this reason, we ask you to regularly check this Privacy Policy to read the most recent version of it.

However, any change that occurs in this Privacy Policy will be communicated to the User.

12. Links to websites

The Platform of THE BALANCE PHONE may include links to third-party websites or applications. THE BALANCE PHONE is not responsible for the way in which such entities manage the privacy and the processing of Users' personal data.

For this reason, we recommend the User to carefully review the privacy policies and terms of use of any external website accessed through the links of the Platform, as their conditions may differ from those established by THE BALANCE PHONE.

The inclusion of these links in the Platform does not necessarily imply the approval, supervision or responsibility of THE BALANCE PHONE over the contents, services or privacy policies of the linked pages.

13. Questions

If you have any questions about our Privacy Policy, please contact us by sending an email to: rgpd@thebalancephone.com

Likewise, if you consider that your rights are not duly safeguarded, you have the right to lodge a complaint with the Spanish Data Protection Agency, whose contact details are: telephone 900 293 183; postal address C/Jorge Juan 6, 28001 Madrid; electronic office https://sedeaepd.gob.es/sede-electronica-web/ and website https://www.aepd.es.